FAQ

How long have you been in the business?

We launched in 2017 and have been continuously scaling our operational team, expertise and geographic footprint ever since.

What products do you support?

We support most products including fragine, dangerous goods and oversized. If you’d like to learn more about if we manage your specific products please Book A Meeting with our sales team and we’d be happy to discuss supporting your products.

Where are your fulfillment centers located?

Currently we have fulfillment centers that we operate located in Souther California servicing the west coast, along with Indiana which provides coverage for the entire east coast. We also have partner facilities operating across north america and globally.

Do you offer other services such as kitting, customization, light assembly, or box inserts?

We specialize in special kitting and packaging requirements at scale. If it’s something you’re curently doing at another 3PL or even in your own warehouse it’s likely something that we support.

How does your pricing work?

Pricing is charged based on the services you need. We believe in transparent pricing which is why we publish a comprehensive Pricing on our website. The pricing you’ll find published online is our standard pricing, but we often offer discounts for volume and special situations. Book A Meeting with our sales team to learn more about pricing & discounts.

How long are your contracts?

We stand by our services levels which is why we don’t lock people into long term contracts. All of our agreements are month to month with a 90-day notice period so that we can be sure to organize your inventory well and plan for a smooth transition regardless of the business circumstances.

Is there a minimum monthly order volume to work with the fulfillment center

We don’t have any type of minimum monthly order volume, however we do have a quarterly minimum fees of $3,000 / quarter, essentially $1,000 / month. But if you have a business that does one big logistics event per quarter we can still be a good fit for you.

What integrations do you work with?

We have a comprehensive list of services that we know well and integrate with to process orders and sync various types of data. You can learn more about each of these on our Integrations page.

Can you integrate with my systems?

Yes, we have a dedicated custom integrations team, we can either provide support for you to write custom integrations to your software, or our team can build these integrations for you.

Do you have APIs so that our team can connect to your systems?

Yes, we have a roebust set of APIs that will allow you to interact with every aspect of our platform.